In her role she manages her team in a contact centre, keeping them on track with their performance and motivating them as they take calls on a variety of issues from all over the state.

One day she will be conducting one-on-one sessions, providing side-by-side coaching, and delivering constructive feedback to staff. Others involve management tasks such as daily schedules, breaks, time-off requests and maintaining correct staffing levels.

“I am also supporting them in their career growth,” she said. She is required to monitor development and training, identify skill gaps, create development plans, and facilitate training.

As a “people person”, Supreet enjoys her job “100 per cent”.

Her job requires excellent communication and data-analytical skills, as well as the ability to manage a diverse team.

Supreet is a Champion of the State and her work is vital for the people of NSW.