When it felt like no-one at work would listen to a PSA member, she turned to her union’s Member Support Centre (MSC). “I thank the PSA for their support and for their offer to follow up with HR for me,” said the member, who works in a school. “In particular I’d like to thank Member Support Officer Franklin Floratos [pictured above] for his support and the caring and thoughtful way he spoke to me.

“Prior to that, I felt that no-one was hearing me. But following our conversation I felt like I had someone in my corner and that I might actually get somewhere.”

Another member found calling the MSC reduced the amount of stress she was feeling over a workers’ compensation issue.

“I first contacted the PSA in April this year to seek advice about my current workers’ compensation claim,” she said. “I have never been on workers’ compensation in my 37 years of service with the NSW Police Force.

“I spoke to Member Support Officer Matthew Krishna, who was extremely helpful and efficient and made me feel at ease every time we spoke. This means a great deal to me as I’m very anxious about my current situation.

“The whole situation has been very daunting and having Matthew providing me with guidance and advice has been a great help to me.”

Another member said a call to the MSC “gave me the confidence to challenge arrangements myself ”.

Member Services Manager Kym Ward said the MSC staff are there “to listen to you”.