The Public Service Association of NSW (PSA) has advised Service NSW of a dispute in relation to the overtime rounding rules.

The PSA has advised members it is aware that staff at Service NSW are not being paid overtime for time worked past the end of their rostered shift, if that time is less than 15 minutes in Service Centres and Middle Office, and eight minutes in Contact Centres.

The union has been informed this is due to the “rounding rules” that have been applied to the relevant systems used by employees in Service NSW.

The PSA maintains this contravenes Clause 19 of the Service NSW (Salaries and Conditions) Employees Award 2024, which does not include any minimum amount of overtime which must be worked before payment arises.

The PSA will follow the dispute process and meet with Service NSW to try to resolve the matter before escalating if necessary to the Industrial Relations Commission of NSW. All members have been advised to record any excess hours worked.