The Public Service Association (PSA) has lodged a dispute with the NSW Industrial Relations Commission (IRC) against the Department of Customer Service regarding what it describes as a flawed Restructure Management Plan at Government Technology Platforms.

The IRC formally listed our dispute for a Compulsory Conference on Monday 17 August 2026. The PSA will be appearing in person at the IRC, describing the moves as casualisation by stealth.

The PSA contends the move violate the Government Sector Employment Act 2013 (GSE Act).

“By slashing 80 permanent ongoing roles and replacing them with 53 temporary roles, the department is subverting the statutory default of permanent employment,” said Industrial Manager Thane Pearce. ” “Core, ongoing public services, such as content, SEO, and analytics for the vital nsw.gov.au platform, are being shifted to insecure temporary contracts. This is a flagrant breach of the Premier’s Core Work Policy and represents a structural hollowing out of public sector capability.”